Clicky

Find a vet or pet business near you Helping your pet live a happy life

Search our pet directory

Search By

Review Detail

4.6 16
Vet Directory | Find A Vet | Vet Near Me 3887
Avoid
Overall rating
 
1.0
Standard of care received
 
1.0
Communication
 
1.0
Appointment
 
1.0
Customer Service
 
1.0
Value for money
 
1.0
Would you recommend?
 
1.0
I tried to book my cat in for a spay as she has got out and been around male cats so I called for them only to tell me she would be added to the waiting list. When I explained the situation and they reluctantly booked me in. I asked about the price banding they have between £94 and £270 which is quiet a big difference . They lady said if she is in the later stages of pregnancy it would be the higher price as she would need to have big kittens removed and therefore be more complicated and they would need to be put to sleep . I ask specifically what Is the later stages of pregnancy were and she said between 6-8 weeks . Well I know she wasn’t that because she already had a kitten 9 weeks ago and never went out until 3 weeks ago. To which the lady said on the phone you will be ok then you will be charged the lower band.
My husband took her and signed to say that he understood there was a band on pricing . So when I went to pick her up they charged me the full amount. when questioned they just waved the paper he signed in my face, and said he signed knowing there was a band in price band!
. Staff were rude and not understanding at all that I had budgeted for the lower price. I was told that the member of staff should have told me that it would be the lower price and regardless of the stage of pregnancy it would be charged at the higher price. I complained which they don’t like either.
Totally unprofessional. Avoid .
S
Report this review Was this review helpful? 0 0

Latest customer reviews

Our users share their views on all things pet-related; from veterinary practices to holiday parks and more.

PetStay Derby - Home Boarding For Dogs
 
5.0
"Many many thanks for choosing to let Margaret look after Millie while we were having the holiday from hell in Italy. I was able..."
PetStay Stockport and East Cheshire - Home Boarding For Dogs
 
5.0
"“This is the first time I've used PetStay for my 6-year-old dog Lottie and have been so impressed with the service provided by Jason...."
Pack Holidays - Norfolk & Scotland - Multi Dog Friendly Holiday Cottages
 
5.0
"Love this company and owner. Nothing is too much trouble. Having 8 dogs in our family, children and a disabled member, it's almost impossible..."
Bourne Veterinary Practice - Canterbury, Kent
 
1.0
"Sadly this once brilliant version have now been bought out seeing the loss of the experienced and brilliant founding vets. The vet I saw..."
North Downs Specialist Referrals (NDSR)
 
1.2
"Vet - Hannah, absolutely lovely and we were really happy with her. Knowledgeable and helpful. I would say however , that on..."