Clicky

Sandhole Veterinary Centre - Snodland, Kent

Search our pet directory

Search By

Vet Directory | Find A Vet | Vet Near Me
Sandhole Veterinary Centre - Snodland, Kent
Vet Directory | Find A Vet | Vet Near Me

Sandhole Veterinary Centre - Snodland, Kent

Hot
 
4.6 (16 reviews) Read reviews
Address:

Malling Road, Snodland, Kent, ME6 5LG, united-kingdom

Phone: 01634 242502

Contact

Phone
01634 242502
Fax
01634 244116

Animal Type

Animals We Care For
  • Bird
  • Cat
  • Dogs
  • Poultry
  • Small Animals
  • Wildlife

Specialities

Specialities
  • Cardiology
  • Cat Friendly
  • X-Rays
  • Home Visits
  • Microchipping

Location

Street Address
Malling Road
Apartment, Building, Floor
Sandhole
Town
Snodland
County
Kent
Post Code
ME6 5LG

Accreditations

RCVS Accredited
Yes
RWAF Accredited
Yes
iCatCare
Yes

At Sandhole Vets we believe that your pet deserves the very best care at all times.

We are a friendly and caring team and treat every pet like one of the family.

Just like you, every single member of our team is passionate about pets. Our aim is to provide the very best care for your furred, feathered and scaled family members, along with a caring friendly and professional service for you.

At Sandhole Veterinary Centre we have all the experience as well as the facilities, and deliver all the services you'd expect - gold-standard surgical and clinical expertise is guaranteed should your pets need it, complemented by a comprehensive routine preventative care programme, tailored to keep your pet healthy and happy.

paws

An open letter to our client family and new friends, Somebody told us that we ought to have a Sandhole Veterinary Centre 'mission statement', setting out how and why we do what we do. Something to help us stand out from the other practices out there. Because not every vet, or every practice, is the same.

We didn't know where to start - each of us genuinely loves meeting clients, helping you keep your pets in the best of health, working together to provide the best care for you as well as your pets - and at first we thought, 'doesn't every vet, every nurse, every receptionist, in every practice?'

Then we thought about all the things that make Sandhole Veterinary Centre the special place that our clients tell us it is, and we realised that the things we do as standard are simply not found everywhere. We passionately believe in making every aspect of our practice work for you, for your pets and for the Sandhole community.

We pay attention to the little things, and they add up to a big Sandhole difference. But don't just take our word for it - ask your vet whether they can offer you and your pet:

• Time All our appointments are longer than average, but if you need more time, just ask. When you have questions or concerns, we'll never dismiss you with a rushed response If you ever want to look round, or visit your pet whilst they are with us, simply come in - no appointment or notice is needed

• Respect We always treat your pet as the individual that he or she is - we'll discuss options with you and make specific recommendations based on your pet's personality, lifestyle and medical history We promise that we will detail costs in advance where at all possible, and keep you notified of any changes. You can trust that we will never prescribe or prolong unnecessary treatment. We treat rabbits, rodents, birds, reptiles, amphibians and exotic pets as equals alongside cats and dogs, and we're proud to hold the RWAF Rabbit Friendly Vets award as well as the Cat Friendly Clinic as awarded by the Feline Advisory Bureau (FAB) When the time comes to say goodbye to your beloved pet we have a dedicated private, peaceful room where you can take as long as you need. We also have an on-site crematorium so your beloved pet won't leave the premises and will be given individual attention and complete dignity.

• Experience Our wonderful team have all the qualifications and experience you'd expect in order to give your pet the very best care - our nurses are all registered and fully qualified, and our vets have a whole host of additional certificates and special interests. We regularly refresh our knowledge and skills to ensure that we are up to date with all the latest developments, but we know that sometimes some good old-fashioned TLC is just as effective!

• Care We feel passionately about delivering gold-standard patient care. It's not just words - every aspect of our service, down to the last detail, is designed to put your pet's welfare first: We never, ever lift an animal up by the scruff of its neck (it goes without saying that we never hit or mistreat any animal) Adequate pain relief is given as standard for every surgical procedure and topped up as required If your pet is stressed, we will give him or her time to calm down, re-booking appointments where necessary Our practice is fitted with Feliway and DAP pheromone diffusion systems to help patients feel more relaxed When fur needs to be clipped, we keep the area as small and neat as possible Canine in-patients are walked and toileted outside several times a day in our grassed garden Separate wards for dogs ensure that your cat, rabbit or exotic pet won't be stressed by all that canine excitement! When we place microchips, we give your pet food to distract from the needle We offer small, tasty meals to visiting pets, tailored to your pet's own nutritional requirements Cuddles and chin rubs are in endless supply! And that's the Sandhole difference. So whilst we may still not have a 'mission statement', each of us lives and breathes our Sandhole-ness every day, and actually, we think that's what really matters.

We hope that you see, hear and feel it for yourselves in every aspect of our service, and we thank you for trusting Sandhole Veterinary Centre to share the joys and privilege of caring for your pet with you. Sandhole Veterinary Centre, Respectfully yours

Swap Start/End

User reviews

16 reviews
 
88%
4 stars
 
0%
3 stars
 
0%
 
6%
 
6%
Overall rating
 
4.6
Standard of care received
 
4.7(16)
Communication
 
4.5(16)
Appointment
 
4.7(16)
Customer Service
 
4.5(16)
Value for money
 
4.5(16)
Would you recommend?
 
4.5(16)
Already have an account? or Create an account
View all user reviews View most helpful
Avoid
Overall rating
 
1.0
Standard of care received
 
1.0
Communication
 
1.0
Appointment
 
1.0
Customer Service
 
1.0
Value for money
 
1.0
Would you recommend?
 
1.0
I tried to book my cat in for a spay as she has got out and been around male cats so I called for them only to tell me she would be added to the waiting list. When I explained the situation and they reluctantly booked me in. I asked about the price banding they have between £94 and £270 which is quiet a big difference . They lady said if she is in the later stages of pregnancy it would be the higher price as she would need to have big kittens removed and therefore be more complicated and they would need to be put to sleep . I ask specifically what Is the later stages of pregnancy were and she said between 6-8 weeks . Well I know she wasn’t that because she already had a kitten 9 weeks ago and never went out until 3 weeks ago. To which the lady said on the phone you will be ok then you will be charged the lower band.
My husband took her and signed to say that he understood there was a band on pricing . So when I went to pick her up they charged me the full amount. when questioned they just waved the paper he signed in my face, and said he signed knowing there was a band in price band!
. Staff were rude and not understanding at all that I had budgeted for the lower price. I was told that the member of staff should have told me that it would be the lower price and regardless of the stage of pregnancy it would be charged at the higher price. I complained which they don’t like either.
Totally unprofessional. Avoid .
S
Report this review Was this review helpful? 0 0
Rude
Overall rating
 
2.0
Standard of care received
 
4.0
Communication
 
1.0
Appointment
 
4.0
Customer Service
 
1.0
Value for money
 
1.0
Would you recommend?
 
1.0
Went for yearly vacs for dog but reception staff so rude. Talking to people like something off their shoe. I wasn't the only one as another lady sitting outside who had been asked to leave the reception for not having a mask even though exempt and no longer guidance.

Absolutely disgusted.

Vet was warmly welcoming and having used this vets for nearly six years will now not return.
M
Report this review Was this review helpful? 3 0
Tiny tim
Overall rating
 
5.0
Standard of care received
 
5.0
Communication
 
5.0
Appointment
 
5.0
Customer Service
 
5.0
Value for money
 
5.0
Would you recommend?
 
5.0
Simply the Best 5*
Such dedicated caring staff always go above and beyond.

K
Report this review Was this review helpful? 0 0
So happy!
Overall rating
 
5.0
Standard of care received
 
5.0
Communication
 
5.0
Appointment
 
5.0
Customer Service
 
5.0
Value for money
 
5.0
Would you recommend?
 
5.0
An outstanding veterinary service! Lovely staff! Caring! I've never been so happy to leave my special little pooch anywhere like this before, he knows he's in good hands, and happily goes off with the nurse, just giving me a quick glance back. As if to say " ok, see ya later " ??
SF
Report this review Was this review helpful? 1 0
Fanstastic vets
Overall rating
 
5.0
Standard of care received
 
5.0
Communication
 
5.0
Appointment
 
5.0
Customer Service
 
5.0
Value for money
 
5.0
Would you recommend?
 
5.0
My chow chow Bluey loves visiting Sandhole where she gets lots of cuddles. The staff are very helpful and always go the extra mile. Thank you Sandhole for taking the best care of my Bluey :)
J
Report this review Was this review helpful? 1 0
Rip Oscar
Overall rating
 
5.0
Standard of care received
 
5.0
Communication
 
5.0
Appointment
 
5.0
Customer Service
 
5.0
Value for money
 
5.0
Would you recommend?
 
5.0
I miss Oscar. Any chance I can have him back. I'm still crying. ?? . Thanks so much for the care you've given him. I feel so guilty for his death. ???
GO
Report this review Was this review helpful? 0 0
Fantastic
Fantastic vets! Best care given to both pets and owners
LD
Report this comment Was this comment helpful? 1 2
Fabulous vet centre
Sandhole is a fabulous vet centre. Kind, caring, dedicated staff who always treat pets and owners with respect and keep you informed at all times. They spotted a rare condition (acromegaly) in one of my cats when i insisted it was not normal diabetes and were very supportive in helping me to manage Lucy for the rest of her life.
I would give them more than 5 stars!
G
Report this comment Was this comment helpful? 2 0
The Best
The whole of the team at Sandhole Vetenary Centre are the most caring and helpful people you could wish for. I receive outstanding custoner service, having said that it is so friendly there, it's more of a friendship. Not only that my cat is do nervous visiting the vets sll the veterinary doctors and nurses are lovely with him.
TA
Report this comment Was this comment helpful? 1 0
just amazing!!
I cannot speak highly enough for these guys at Sandhole. They are The most supportive bunch of people, They went above and beyond for my pug that was very poorly for a long time on and off before he was pts. The amount of fuss and care is just amazing. My dog even enjoyed going there as he just got fussed and lots of cuddles all the way till the end. When he was kept in all day at the vets I would get phone calls just to assure me he was ok. I just cannot recommend them enough. 10 stars from me and my partner. And I cannot thank them enough for all their hard work x
CB
Report this comment Was this comment helpful? 1 0
View all user reviews