YourVets24 - Rayleigh, Essex

Worst so called vets we have ever used. i actually regret leaving my old vets to come here and these were recommended by a friend.

Firstly, prescriptions each month, we need a printed prescription every month and we give them 10 days notice to get it ready so i can order my dogs medication online. Every month I'm chasing them for it because they drag their heels and do it when they feel like it. Again this month it's the same, i put in a prescription request a week ago (11/11/23), on Wednesday (15th) i had a call to say they were doing the prescription and could give as much cardalis as i wanted as it doesn't need a prescription.....i checked and it does from anywhere you get it online so shows how much they actually know as "vets". Hadn't heard anything else by friday so i contacted them again, their excuse was -

"Unfortunately our repeats are backed up at the moment so they are taking longer than usual. We are currently working on trying to get everything done as quickly as possible. We apologise for the delay in this.

This has been passed on to the vet to put up for you. As soon as this is ready we will contact you."

I have responded that it was an excuse if ever i heard one and I've heard alot, that they've had a week and still its not been done and that it's not good enough.

Seeing as they have the nerve to charge £21.90 per printed prescription aswell yet drag their heels in actually getting it sorted, how hard is it to print paper and sign it, apparently quite difficult? i think it's an absolute disgrace. It's FINALLY ready today (20/11/2023)

Secondly, for over a year we have been back and forth regarding skin issues with our dog, the so called vets claimed they have "never seen anything like it" and claimed it was mange, which is wasn't and isn't. They got fed up eventually and said just take her home and she would pass peacefully......she still has alot of life left in her yet.

Thirdly, the very unhelpful attitude of staff when, back in may, i was in excruciating pain and couldn't walk, let alone drive to go and get the printed prescription. I asked if they could send it to me, they refused and said they couldn't and i would have to collect. I repeatedly told them i was unable too at that time. Eventually after about half hour of back and forth they said they would send it out to me and had the nerve to charge £6 for that. I paid it but only because i had no other option of getting it.

Fourth, as mentioned our dog has skin issues, we FINALLY saw a vet who said it was atopic dermatitis and advised us ehat we could try to help it. This was yet another locum vet, we have never seen the same vet, it's always a different one and always a locum.

Fifth, the only time our dog has had a medication review was last month (October 2023) after being on medication since December 2021. Our dog also nearly died because of the lack of medication review and she had medication that over time was slowly killing her, luckily i figured out what it was just in time before it did.

Sixth, our dog has lost alot of weight since December 2021, the vets haven't been concerned by this. I am and have been the whole time. They just wanted to get her in and put her through all manner of tests, i said no. Our dog is elderly and it wouldn't be fair on her and secondly we don't have the money to do it and i wouldn't even contemplate it at her age.

Would i recommend this "vets"? Absolutely not.

They are incompetent and need to be shut down. I seriously question whether any of the "vets" we have seen actually went to college and university to become a vet.

Reported to RCVS.

Booked an appointment for 4:15, at 5pm after asking staff three times and watching 7 other people be seen i asked again, To be told the same thing i was told at 4:15, YOUR Next. When i was eventually seen the vet took one look at the dog gave me a diagnosis and expected me to be happy. I was in the room less than 2 minutes and she had not even assessed her. Not took temperature or even took the time to look at her. Just gave me a vague answer to what she thought. Then the comedian at the counter thought it was acceptable to charge £28 for this privilege. Im guessing they charge you to sit in the waiting room and be ignored. And these people have the cheek to advertise cheap affordable veterinary care. There are many far more caring and professional vets about that do not try to con you. A CHAIN vets that are just out to empty your wallet not look after the animal

Iv used this practice for my dogs dental and castration and also boosters and when they are sick. I cannot say how much the staff are helpful! Even though some people especially at reception give them stick, they are still helpful and rise above the negativity. The vets have always been caring and considerate and have given me the full options of treatment. They always explain to me things I don't understand. The care assistants and the veterinary nurses again have always been so helpful and will always give my dog fuss when coming down from what I can guess is the staff room. I agree not always able to see the same vet but as i request to see the same vet when booking an appointment I can. Only during walkin appointments may it be hard to see the same vet. Another thing I like is that if there is an emergency I am always kept up to date therefore in these circumstances I'm happy to wait. Emergencies take priority and I wish some people would realise that. Overall I think these vets are great. And due to the fact they are really busy they still have time and compassion and are very nice and helpful.

I was looking through Google and had to make a review to help this place. I have used it many times for surgery for my Cat and now Dog. They are Brilliant they actually love animals I find it hard to believe the negative comments shown. For me its as good as it gets

I took my rabbit to Your Vets for a general check-up. She took him from his carrier - put him on the table and he jumped off the table, which wouldn't have been so bad had she not blamed me for his escape!
In general, the reception is clean, the consultation rooms are small and I rarely saw the same vet twice, a lot of waiting around. I have found another vet in the area that I much prefer so I won't be going back.

I found the vets and reception staff to be rude and very unhelpful -my dog was suffering from a regular complaint that is usually treated with an injection - on this occasion the vet tried to convince us that he need to stay overnight for observation - when we refused because he simply needed x to make y happen - the vet accused us of animal cruelty and neglect!! Anyway we eventually got the injection that my dog actually required and all was well.

YourVets serves a purpose - I would use them in a pinch, but on both occasions I've used them they left me sitting in the waiting room for 40+ minutes, despite turning up on time for my appointment.
The vets seem to be newly qualified and they appear to have a large turnaround of nursing & veterinary staff (I didn't recognise a single face when I returned a second time, which was only a matter of months after the first visit)

I take may dogs and cats to YourVets because of the open surgery - so if something goes wrong you can just turn up. Parking is easy and they have their own 24 hour in-house care. One of my dogs went in recently for an operation. They were quick to diagnose, she was in the next day for the operation, we were given updates through the day - and she came home relatively happy. The aftercare was great too.

I have used Your Vets for years for my dogs and rabbits and would recommend them to everyone. They are reasonably priced as vets go and provide good care to our pets. As they are a drop in type clinic waiting times can vary from a few minutes or up to an hour, I have experienced both but you can ring in advance to find out how busy they are and then you can decide (if its not an emergency) whether to go then or not.
When we had to say goodbye to our elderly dog, they were very sympathetic and looked after us all. All of the staff are always polite, friendly and helpful.

I have used this vet many times over the years, they have an open surgery so you turn up and wait ..... and wait ..... and wait! Due to the fact that you never get to see the same vet twice there is no 'vet - patient' relationship ... which also means you have to explain symptoms etc over and over again.

However they do run their own 24 hr emergency clinic, and they are not the most expensive vet around. There is plenty of parking and the reception staff are normally friendly, all-in-all not bad.