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PetStay - Newcastle, North Tyneside & South Northumberland

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PetStay - Newcastle, North Tyneside & South Northumberland
Boarding & Pet Sitting

PetStay - Newcastle, North Tyneside & South Northumberland

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5.0 (30 reviews) Read reviews
Address:

East Avenue, Benton, Newcastle upon Tyne, NE12 9PH, united-kingdom

Phone: 07756 145538

Boarding & Pet Sitting Services

Boarding & Pet Sitting Specialities
  • Home Boarding
  • Pet Sitting

Location

Street Address
Town
Post Code
Country
United Kingdom

Accreditations

Animal Ultrasound Association
DBS (CRB) Checked

Home Boarding For Dogs | The Alternative to Kennels 

Newcastle, North Tyneside & South Northumberland

 

"My name is Leigh and I’m here to help North East dog owners find a loving and caring alternative to kennels – ensuring your dogs have a great holiday as well as yourselves!I live in North Tyneside with my family and our 2 much loved Terriers, Riley the Wire Fox and Aida the Airedale. We’ve owned both our dogs from being puppies and they are a very important part of our family. We want them to be happy, healthy and have fun, especially when we are apart from them. We could never leave our dogs in kennels as it would be too traumatic and distressing for them and us. I know that many dog owners feel the same and so PetStay is the perfect alternative, offering a bespoke home dog boarding service for family dogs – a real home from home for them whilst you’re away."

 

Leigh and her dogs Riley & Aida.

 

PetStay Newcastle upon Tyne, North Tyneside & South Northumberland Branch is THE home-from-home alternative to kennels, they provide a safe, loving and secure home environment for your dog.  All of their carers are handpicked and vetted by Leigh and without exception, are all experienced dog owners who share a genuine love of dogs!  

You will (if you wish) receive plenty of updates from the carers whilst you are away – photographs and texts from your dogs – so you can relax and enjoy your holiday knowing that your dog is in safe, loving and caring hands enjoying theirs!

 

 

The PetStay service is ALL about your dog being happy in a safe and comfortable environment. Unlike kennels, your dog will live in the carer's home as one of the family, this means that their normal everyday routines can be maintained and there are plenty of safeguards in place so there is no need for cages.

Your dog will be matched with a carer who is best suited to their individual needs and requirements, for example, if your dog prefers their own company you can choose to board your dog alone or if your dog is a social butterfly they can stay with a carer who already has a dog.

You will then be invited to visit with the chosen carer for a 'first date' this is done before any bookings are confirmed or payments made. PetStay will only board dog(s) from the same home with a carer.

 

 

Benefits of Boarding Your Dog With PetStay

• Your dog/s stay in one of our loving carers’ homes

• Meet your carer before you book

• Kinder and less stressful for your dog

• All routines kept

• They don’t mix different dogs together

• They don’t walk your dog/s off the lead



 

Recommended by Vets, Groomers and Dog Trainers

Vets, dog groomers, dog trainers and those in the profession of dog care recommend PetStay knowing that we have every safeguard in place.

Dogs just love staying with PetStay and can’t wait to come back to stay leaving their owners peace of mind while they are on holiday.

 


 

Would you like to become a Dog Carer?

Do you love and have experience with dogs, are at home during the day, have no young children and have a secure garden? If you answered yes to all of these questions then you might be the next PetStay carer!

If you meet all of the requirements, PetStay will do the rest!

Please call Leigh for more information and an informal chat

Tel: 07756 145538


 

Covering Newcastle upon Tyne, North Tyneside & South Northumberland

NE1 to NE7, NE12, NE13, NE15, NE18 to NE20, NE22 to NE30, NE61 to NE65.

Newcastle Upon Tyne, Bedlington, Blyth, Whitley Bay, Wallsend, North Shields, Morpeth, Choppington, Ashington & Cramlington.

Licence Number: LN/000007178

 

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User reviews

30 reviews
 
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Overall rating
 
5.0
Customer Service
 
5.0(30)
Service Received
 
5.0(30)
Communication
 
5.0(30)
Would you recommend?
 
5.0(30)
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View most helpful
Benjy - fabulous stay with Victoria!
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
Benjy, our Border Collie, recently stayed with Victoria for 11 days while we were on holiday. Victoria was amazing with him. She made us and Benjy feel very welcome and Benjy settled in her home very quickly. Victoria sent us updates and pictures every other day which made us feel happy to see Benjy so happy.
This is the third time we have used this service and would highly recommend it to anyone. Linda, the manager, is very good and very quick at setting up meetings with the carer and ensures she matches your dog to the most appropriate carer.
I highly recommend this service if you want your dog looked after as if you were with them.
D
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Fabulous!!!
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
We were over the moon with the care Benjy, our Border Collie, received whilst we were on holiday recently. Benjy stayed in the care of Victoria who was fantastic with him. She messaged us photos every other day so we knew Benjy was happy, which made us happy.
Linda was also fantastic in setting up the meetings very quickly and when there was a slight problem with the original carer she swiftly rectified this, keeping us informed in the process.
I will definitely be using this service again, this is the third time using it.
I highly recommend this service!!
D
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Blown away
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
Gizmo was lucky enough to have a weekend break in a key costal location, with the new and fantastic Louise. Gizmo had 2 whole days of beach walks, snuggles and plenty of play time. I was comforted knowing the level of due diligence competed by Louise, as well as the updates on his staycation.
Would recommend the service consistently. Blown away by the professional and personal touch. Thank you
G&
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Skylar loved her stay!!!
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
Skylar stayed with Julie & John for just under a week & she absolutely loved it! Firsr ever time we did this....She had already had some visits & a day visit which I think helped settle her.
Whilst we were away, Julie kept in touch with us & sent us photos! Skylar really settled in with Julie & John and they made us feel very much at ease.
I just want to also say how much we appreciated the small thing Julie did for Sklyar which meant a lot to us & Skylar...she knew how much Skylar loved looking out of the window & decided to put her ironing board up between her bed & the window so that Skylar could climb up & look outside! Such a lovely thing to do :-)
We would definately like Julie & John to look after Skylar again when we go away and also recommend them very much!
Thank you again for making the whole experience a one where we all felt settled & for Skylar to feel safe & cared for perfectly! Love Amy, Gillian, Betty, Lewis & of course Skylar! X
AG
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First class care
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
Excellent communication and information provided by Linda before we met our carer. She found us an excellent carer whom we met and arranged a trial night. After that went well, our dog stayed with the host for 9 days. This was during the most awful weather we have had-(snow /blizzards etc)
We cannot praise our carer, Claire, enough ! She sent us texts and pics showing how our dog had settled and looked after her so well. She followed our care plan to the letter and she and her daughter built up an excellent relationship with our dog. Already booked for another holiday ! Highly recommend this service.
SC
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Inca
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
Thank you for introducing Inca to Julie and John...we left her for 3 weeks confident that she was in good hands... and she was
LJ
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Inca's holiday
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
Thank you for introducing Inca to Julie and John... we left Inca for 3 weeks knowing she was well looked after and cared for
John & Lesley
LJ
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Lola
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
Thanks to pet stay for arranging Lola’s holiday with Jane and her family. Lola had a wonderful time!
M
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One happy dog...
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
Seeing the carer to get a feel for where Arlo would be staying was a great idea , I was instantly put at ease that she would be happy here and the carer (Kerrie) was very dog friendly. Linda at Petstay was very knowledgable and matched the perfect carer with my dog. She is also very contactable and makes things easy - I would not hesitate to use Petstay again. Arlo came back very happy and relaxed - Thank you so much.
GT
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Home from home
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
My 2 year old male Shiba Inu dog can become unsettled when we go away on holiday. But he settled in straight away with Sheila his pet stay carer. Probably too well, finding his own spot on her sofa...From our initial contact with Linda my concerns and worries were put aside. They take the time to get to know you and your dog, their needs, likes and dislikes. I feel totally comfortable leaving Hoshi with Sheila and he is already booked in for his next visit.
KM
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Excellent service
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
Lola stayed with Julie for a long weekend. She had never stayed any where before so I was a bit worried. Lola settled in well and I was regularly updated with how she was getting on. Would recommend the service which is home from home, much nicer than kennels.
SS
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Holiday for 10 days
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
Eevee is a recently adopted old rescue Cavalier. We were going on holiday and Linda was fantastic at matching Eevee with one and of her carers. This was so important as she was still settling in and couldn't tolerate other dogs. Linda found us a lady who had recently lost her King Charles spaniel and Eevee had thoroughly fantastic holiday being spilt rotten without us having to worry about her. Excellent service and will use again.
JK
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Excellent service
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
I would highly recommend this service! From start to finish Linda's communication has been brilliant. I can't recommend Julie and john enough for looking after my baby whilst I was away for the weekend. I recieved pictures, videos and texts to let me know she was ok. I
Would 100% use this service again for my dog as my mind was fully at ease. Thank you again!
RR
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Reassured whilst on holiday
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
I was so worried about leaving Knoxie who is nearly 14, has arthritis and only one eye. Shouldn't have worried Linda explained everything in detail and Sheila our dog sitter was wonderful taking Knoxie's medicines and strange habits in her stride. I'd thoroughly recommend Pet Stay to any dog owner Thank you Linda and Sheila
G
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All I could say was wow
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
COPIED FROM THE WEBSITE: After having a bad experience at a kennel we decided to find some one who would look after Og in their own home as Og suffers with anxiety. I contacted Linda at pet stay who had a very lengthy conversation over the phone with me and put me in touch with a lovely lady called Yvonne. Og and I met Yvonne at her home and we booked for Og to stay. After returning home I collected Og and all I could say was wow. I knew straight away that Og had had a fantastic time with Yvonne and looked very happy.
Thank you Linda at pet stay and Thank you Yvonne. We will be recommending and a returning customer.
R
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Doggy Holiday
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
My two terriers (Buster & Lily) had a lovely stay with Sharon and her husband. It was clear to see they were animal lovers and I didn't worry about them at all.
I'd definitely leave them again
TW
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One happy owner
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
Excellent communication from enquiry to Pet Stay. I was anxious as one of the dogs can be a bit difficult but he loved his stay and I'll definitely use the company again.
C
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Roxy's first stay.
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
This was Roxy's first stay with PetStay, communication were good and quick as it was quite a short notice booking. The carer was very nice and roxy enjoyed her time with the carer and her pug George. We will definitely use again.
P
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Don’t ever consider kennels- book pet stay
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
COPIED FROM MY WEBSITE:
Thank you so much for looking after Suzy during our wedding. Claire was absolutely lovely and nothing was a problem. I would highly recommend pet stay and will definitely use the company again. Don’t ever consider kennels- book pet stay you will not be disappointed and the peace of mind is priceless.
August 2017
A
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Excellent
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
Copied from the website:
“First of all sorry this is late I went straight back into work form holidays and haven’t had a chance untill now! What can I say the whole experience was amazing Linda went out of her way to find the right family to look after my boys we visited two couples and the second were perfect. The dogs fitted right in with her huge garden and lovely friendly atmosphere I knew our worries of leaving them for the first time with non family members had gone! The process was easy and relaxed in the lead up to our holiday which is always very stressful especially when owning your own business time just isn’t sonething I have a lot of! I was I totally worried as oscar is a very nervous dog and is scared of other dogs on the lead so was concerned he would be scared of new surroundings and that when he was out he would panic. However he had an amazing no worries at all! Ollie (west highland terrier) and oscar(jack Russel/Westie mix) both had so much fun we had daily updates from Julie of what they had been upto that day with pictures! Which my partner was overjoyed with…they are his first pets so he worries a lot! When we got back from holiday Julie had gone beyond what she had needed to buying another harness as the one we had didn’t work which was great to hear. The dogs were so happy and clean when we got them back and I think a little down for days after that they were home they had so much fun on their holiday! Please please if you are nervous about it which I was as they are strangers after all book with Julie her and her husband have spoiled our boys and now whenever we go away we will be booking with her. All I can say is book!! You will not regret it!”
Jasmine, July 2017
JH
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Fantastic stay
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
Both john and Julie were fantastic with our two dogs, elvis and Theo, the dogs took to them both very well and seemed to enjoy there stay!
Julie kept us up to date with the dogs through out the stay with photos and texts
M
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Excellent Service
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
We have an elderly GSD X and needed a sitter for a number of dates in June due to family commitments. Linda was wonderful at finding sitters to meet all of our necessary dates when lots of other services couldn't help us. Communication was always prompt clear and friendly and Sharon our sitter was wonderful. On our second visit Bella our dog couldn't wait to get through the door for her holiday, something we had never seen with her before. Very happy to recommend Linda and her services. Thank you Linda (and Sharon!)
D
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Gail
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
JL
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Doggy home from home!
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
We were absolutely delighted with the services provided, the communication methods and the overall care and attention to detail which ensured an excellent holiday for our little Schnauzer. Jane was wonderful with her and we look forward to using your services in the future. Many thanks, Linda, for organising things so well.
C
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Gyp`s holiday
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
Linda placed Gyp with Julie and John, who were absolutely perfect. Our Gyp is a mature lady and she was given the care and love she receives at home. It was so reassuring to know that gyp was being looked after extremely well. We intend to use Linda`s service again and hope Julie and John are available. Thank you very much.
AM
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Nina
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
Nina is a 6 year old Dalmatian who went to stay with Gail for two days and had a wonderful time. Nina got lots of love, cuddles and walks and wouldn't hesitate using Pet Stay again. Highly recommend.
LS
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Jasper
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
Jasper was loved and very well looked after
BH
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Home from home
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
Our very much loved Millie and Dougal went to stay with Jane for just a week, whilst we went on a holiday that sadly the dogs couldn't come on! The service from booking in was very thorough and professional and filled us with confidence a lovely person would be identified to look after them. Jane was very friendly and welcoming and on the introduction Jane made the dogs very welcome and put me at ease straight away.
Both dogs appeared to settle really well and Jane welcomed their little unique personalities and oddities! I hope she loved having them as much as they appeared to enjoy their home from home and would very much recommend the service again:)
AD
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Lisa Boiston
Overall rating
 
4.8
Customer Service
 
5.0
Service Received
 
4.0
Communication
 
5.0
Would you recommend?
 
5.0
Molly is a 7 month old Cockapoo puppy, full of energy and excitement and a little bit devilment! I was nervous about leaving her whilst I went on a family holiday as I had previously used a kennel for two nights and she came home nervous and smelly.

However from the moment I entered Gail's home I felt totally at ease. I was very conscious that I needed a host that would be able to have the time to give Molly lots of attention and play time. Molly needs lots of walks and being out in the open as much as possible.

Gail gave me great confidence that she is more than equipped to look after a puppy. Molly was immediately very comfortable in Gail's home. Receiving lots of attention and love.

On collection it was obvious that Molly had been very well taken care of and had enjoyed her stay. Gail was amazing and I will 100% use Pets stay again with total confidence.

The service gave me total piece of mind that Molly was in great hands and I can now enjoy family holidays with no concerns. I also think that the service is great value.

I would absolutely recommend Pet Stay to anyone looking for a great experience for their pet.
LB
Report this review Comments (0) | Was this review helpful? 1 0
Perfect care solution for NE pets.
Overall rating
 
5.0
Customer Service
 
5.0
Service Received
 
5.0
Communication
 
5.0
Would you recommend?
 
5.0
We knew kennels would not be right for our much loved Frug, Django ; he is so active and adores attention. thank goodness we found Petstay! Linda was so professional and easy to deal with, and Jane, whom she selected to care for our dog was wonderful . Her calm, gentle but firm manner and obvious love of dogs , along with excellent experience at our filled us with confidence - and relief at our initial meeting. We could enjoy our holiday with no worries about Django, and when we collected him it was clear that the standard of care had been superb. We would recommend Petstay without reservation in the knowledge that Django will enjoy his break from us, in a caring and professional home from home.
LS
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